Water and Sewer Services
WATER AND SEWER SERVICES
APPLICATION: (13.02.040) Application Form. Each applicant for water and /or sewer services shall appear in person and sign an application form giving the following information, and any other reasonable information necessary;
1. Name, address;
2. Telephone number of the applicant;
3. Service address;
4. Date applicant requested new service;
5. Date service is required;
6. Mailing address for billing;
7. Name / address of owner if different from applicant;
8. Employment information;
9. Picture ID, driver license, state ID, military ID;
10. Social Security number;
In such case where the applicant is a renter, the applicant will show a copy of the rental agreement to assure the legal/authorized parties are signing for utilities.
Deposit and Establishment of Credit. At the time application of service is made, the applicant shall establish credit with the utility department.
Establishment of Credit. The credit of an applicant shall be established once the applicant makes a cash deposit with the utility department to secure payment of bills for service. The deposit shall be an amount established by the city council with a motion or resolution. (Currently $125.00, $60/water and $65/sewer)
Deposits. In the event service is discontinued, the deposit shall be applied to the closing bill. The city shall not pay interest on any cash deposits as such interest is used to offset department operating expenses. The deposit may be refunded after the customer has maintained good credit with the utility department. If the customer’s account becomes delinquent after the deposit has been refunded, the utility department or its authorized representative, may demand a new deposit to reestablish credit.
Forfeiture of Deposit. If an account becomes delinquent and it is necessary to turn off the service, the deposit shall be applied to the unpaid balance due. Water service shall not be restored to the premises, or to that customer at different premises, until all outstanding bills have been paid, the cash deposit replaced, and receipt of a service charge as established by the city council, is paid.
Previous History. At the time an application for service is made, any person, with a previous history that had been forwarded to a collection agency, will pay three times the regular deposit required by the city. This requirement is to fully ensure payment and any related charges. This deposit will be held for not less than two full years, at which time the account will be reviewed to determine whether a part or all of the deposit will be refunded to the customer.
To discontinue service, the Customer must come to City Hall and sign a request to terminate service in their name
Increased Deposits. When accounts become delinquent, the water department or its authorized representative may require a deposit in order to fully secure payment of bills for water/sewer service and related charges.
BILLING AND PAYMENT FAQS: (Municipal Code Chapter 13.02.060)
- Water Meters are read on the 15th of every month (to the nearest ten cubic feet).
- Utility bills are mailed on the 20th of the month.
- Utility bills are due on the 1st of every month.
- Delinquent accounts are subject $15.00 late fee.
- A turn-off notice may be sent to customer with a scheduled disconnection date.
- A re-connect fee of $40.00 will be charged if service is discontinued for non-payment.
